The current business environment is volatile, unpredictable, complex and ambiguous (VUCA).
This requires new efforts to the companies in order to adapt to:
The rapid and continuous changes in markets and technologies
The increased exploitation of information technology
The multicultural flexibility linked to globalization and the intergenerational gap between digital and non-digital natives
The smart working forms such as working remotely, in telework, with the collaboration of external freelancers, in international teams
Forecasting becomes difficult and focusing on procedures is not enough. It is necessary to react quickly to unforeseen events without a complete notion of opportunities. In this configuration, the contribution and boldness of each employee becomes essential to have a better perception and find effective solutions to new problems.
This implies that in addition to professional skills, soft skills must be developed:
at managerial level, moving from a control posture to a leader-facilitator posture
at operational level, promoting communication, collaboration, negotiation, problem solving, individual and collective creativity.