Client: French subsidiary of a multinational B2B services company
«SUPER Back Office: regain your role and prove your value to succeed together»
As a result of internal restructuring, the back-office service experienced changes that required employees to quickly adopt a multi-tasking posture with new responsibilities.
The management wanted to support employees to seize the situation as an opportunity to develop their professional skills.
The first day was dedicated to a collective reflection on the role of the department, to create cohesion, and improve practices.
The second day alternated a playful-practical training on the functioning of the human brain facing change and practical activities to train adaptive intelligence and creativity as a resource.
They focused on the opportunities of job growth of each participant in the new configuration.
Duration: two days for a team of 30 back office operators and 6 managers
Methods: LEGO® SERIOUS PLAY®, Thiagi Interactive Strategies, Applied Creativity Techniques, Neurocognitive Approach